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If You Want to ... |
Then ... |
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Terminate the call
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Press "9" to terminate the call, System will play the following message "Thank you
for calling National Bank Of Abu Dhabi" |
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Transfer the call to a live agent |
Press"0" the call will be transferred to a live agent and system will play the following
message "To insure Service Quality all Calls are Monitored" -- "Please hold while
your call is transferred to one of our customer services representatives " |
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Return back to the previous menu
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Press "*" the system will return back to the previous menu |
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Repeat the current menu
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Press "7" the system will repeat the current menu |
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Credit Card Service
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Press "1" System will play the following message "Please enter your 16 digit credit card number"
- The system will validate the entered card number
- System will play the following message "Please enter your Pin"
- The system will validate the entered Pin Number
- System will play the following messages:
o "Press 1 for credit card information"
o "Your available credit limit?"
o "Your card is over due with?"
o "Your outstanding amount for this card is?"
- "Press 2 for last five transactions on your card"
- "Press 3 to receive a statement through fax"
o Then Call will be transferred to a live agent
o The agent will retrieve the customer statement and send it by fax
- "Press 4 to change Pin"
o "Enter your new pin number"
o "Please re-enter your new pin number"
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Account Details
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Press "2" System will play the following message "Please enter your Account number"
- The system will validate the entered Account number
- System will play the following message "Please enter your Pin"
- The system will validate the entered Pin Number
- System will play the following messages:
o "Your Balance is "
o "Press 1 for last five transactions on your card"
o "Press 2 for information on all your account balances"
o "Press 3 to inquire about other accounts"
o "Press 4 to change Pin"
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Time Deposit Information
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Press "3" System will play the following messages:-
- "Press 1 for information about deposits in Egyptian pound"
- "Press 2 for information about deposits in US Dollar"
- "Press 3 for information about deposits in EUR"
- "Press 4 for information about deposits in GB pound"
- "Press 5 for information about deposits in UAE Dirham"
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Exchange Rates
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Press "4" System will play the following message :-
- Press 1 for Arabic Currencies
o "UAE Dirham"
o "Saudi Riyal"
o "Kuwait Dinner"
- Press 2 for Foreign Currencies
o "US Dollar"
o "EURO"
o "Great British Pound"
o "Swiss Francs"
o "Japanese Yen"
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Bank Information
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Press "5" System will play the following messages:-
- "Press 1 for information about saving and deposits account"
- "Press 2 for information about loans"
- "Press 3 for information about cards services"
- "Press 4 for information about ATM Networks"
- "Press 5 for information about new promotions"
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