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Keeping customer information secure and using it only as our customers would want us to is a top priority for all of us at NBAD. For details regarding our customer privacy and security policy, please refer to the Privacy Statement Statement section

PLEASE NOTE AND REMEMBER :
E-mails you receive from NBAD will NEVER ask for sensitive information such as Account Number, Passwords and for communication of transaction advice, and under any circumstances we will never request you to provide your login credentials and personal details via a link in the email
Further, it is always a good practice to simply delete all unsolicited emails that claim you have won a lottery and must pay some advances or inviting you to participate in a various web surveys to claim your prize
NBAD - Egypt Online System is very safe. Your account information is as secure as it is at your physical bank. We have firewalled and encryption codes for all information sent through the internet. See below for more details.
1- All data sent to and from NBAD - Egypt Online System are scrambled and reassembled between NBAD and your personal computer to protect your personal and financial information, 128-bit encryption, the highest level of encryption generally available today
2- Your password must be entered every time you sign in to NBAD - Egypt Online System. Remember, always keep your password confidential and never store it on your personal computer. Your access will be disabled after 5 wrong password attempts
3- Automatic time out. When there is no activity for 10 minutes, your NBAD - Egypt Online System session will be terminated to help protect against unauthorized access
4- Your user ID and password for your NBAD - Egypt Online System access are strictly private and confidential. Do not share this access or disclose your user ID and password to anyone. This constitutes a security violation and you may suffer financial damage as a consequence
5- For your own security we strongly recommend the password to be change at last every 6 month or as and when you suspect some unauthorized person has come to know of it. Your password has to be alphanumeric (i.e.contains at least one non-numeric character and between 6-30 characters. Only (A-Z) , (a-z) and (0-9) will be allowed )
6- Please disable your computer from offering to remember your user ID and password. This will better safeguard your security. If you do not disable this function , someone else who has access to your computer will be able to log in as you with the user ID and password , which has been stored on your computer
7- Protect the confidentiality of your NBAD - Egypt Online System user ID and password
8- Make sure no one can see the user ID or password you are entering when you log on to NBAD - Egypt Online System
9- Close the browser once you logged out from NBAD - Egypt Online System
10- Do not write your NBAD - Egypt Online System user ID or password anywhere
11- Do not leave your user ID and password such that someone sitting at your computer could see them
12- Never reveal your NBAD - Egypt Online System user ID and password to anyone (including any representative of NBAD)
13- Notify NBAD immediately if you notice any unusual account activity
14- Keep all documents including your account information in a secure location
15- For how to use an ATM in the most safest way possible, please read our ATM Security Tips

For more information, please communicate with NBAD through the following distribution channels:
CustomerSupport@egypt.nbad.com , feedback , inquiries , NBAD branches network , Call Center # 19977.
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